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Parkside Orchid Nursery
Ordering, Shipping, and Packing/Handling Information
Updated 01/07/09

  • Ordering

If you are more comfortable placing an  order by Telephone, Fax or US Mail please do so by printing the order form and using this while you are shopping in the catalog.  Then simply use this form when you place your order by one of the above methods.

We accept payment by check, money order, or credit cards including Visa, MasterCard, American Express, and Discover.  We do not charge until plants are shipped.  If credit card information is sent on-line, all the numbers are stripped from the order and are sent encrypted via another route. This method is both reliable and safe.  We then remove the credit card number from the invoice that is shipped with the package.

  • Shipping is additional to Packing and Handling

With the significant increase in the charges for United States Postal Service Priority Mail shipping we have had to once again revise our strategy for shipping. FedEx has revised their charging for Ground and Home delivery and it is quite reasonable and reliable, so we are using them more. We will use  United States Postal Service Priority Mail, or FedEx to ship, whichever is most economical and timely for your zone. We are finding that one shipper is better than another for certain parts of the country. YOU MAY REQUEST ANY SHIPPER YOU DESIRE (USPS, FedEx, or UPS) by indicating that in the comments section.  We normally ship  Tuesday and Wednesday of each week unless weather or show schedule prohibits.

All of the above services balloon their rates which means that when a package hits a size limit (one cubic foot) it is boosted to a higher weight value. For example in some zones a package can get ballooned from a ten pound rate to a seventy pound rate. This sometimes happens because our plants are big but not heavy.

 We charge you the exact amount the shipper charges us therefore it can not be billed until the day of shipping.  We can estimate shipping but cannot guarantee the amount quoted.        

In the winter months,  weather is monitored and we will not ship if temperatures are below freezing at the point of destination.  We do use heat packs that have a 72 hr limited life.  DO NOT MICROWAVE THESE PACKS OR TRY TO REUSE THEM.

  • Packing and Handling

We charge $10.00 for the first plant. We add $2.00 for each additional pot 4.5 inches  or less and $3.50 for each additional pot  that is greater than 4.5 inches.   We add $1.75 per heat pack that is inserted in the winter months.

  • Back Orders

We do not back order.  We try to keep the web store up to date, but sometimes we miss an update.  If an item is out of stock we will notify you immediately.  We do not substitute without first receiving your approval.

  • Tax Charges

All orders purchased by PA residents will be charged the PA sales tax of 6% regardless of where they are being shipped.  The charge applies to the items, and packing  and handling charges, not shipping.

  • Discounts

Our frequent buyer discount  plan does not apply to online purchases.

  • Satisfaction

We do assume all responsibility for the plants until they are in your possession.  If there is a problem we must be notified within 24 hours so we can follow up.  Future performance of the plant is dependent upon culture and we can not assume any responsibility after 24 hours.